• Life Day By Day

    Feedback fatigue

    I think I am suffering from feedback fatigue. The condition is caused by incessant requests to give feedback about products and services. If I give feedback it takes up so much of my time. If I don’t give feedback it still makes me tired due to the continual bombardment for requests. I then have to decide should I give feedback? If I do, will it change my life? Will it change someone elses life? Just in this past few days I have had requests from a hotel we stayed in, my dentist, and an insurance company seeking membership feedback. I found the request from the hotel intriguing. They said, if…

  • Life Day By Day

    Service, surveys and feedback

    Service may come first but after service there are surveys and feedback. It seems that everyone these days after providing a service is asking me to complete a survey or give feedback. What happens to all this feedback collected mostly via short surveys and some not so short? The rationale for feedback is to improve customer service. But are we all suffering from feedback fatigue? I do like to give compliments and positive feedback where it is deserved but this endless invitation to complete surveys and give feedback is very bothersome. It usual takes longer than indicated for these endless requests for feedback. Does it improve the service? When I receive an…